If you change your mind about a product or find the size isn’t quite right, you can return it to us. We are happy to accept returns that are received within 14 days of delivery for all items. We will only accept returns if the garments are:
- Unwashed
- Have all labels attached
- Be unused/ not worn
- Have no makeup, fake tan or other marks.
Garment inspections are carried out on all returned items, so it is important that they are returned to us in good condition and with all tags still attached. If they do not meet the standards of our Returns Policy they will not be accepted for a refund and re-delivery of the refused return will be at the customer’s expense.
You do not need to notify us of your return. However, we would recommend you obtain a tracking number for your parcel when posting it back to us. Parcels which are lost in the post will not be eligible for a refund. We would advise that you keep hold of your proof of postage receipt until your refund reaches your account.
How To Return
You can Return your parcel at any Royal Mail Post Office. Please complete the details on your packing note. Unfortunately we are unable to offer a pre-paid returns service at this time.
Please post your returns to:
Luxury Couture
Waterside House
Stonemill Rise
Appley Bridge
WIGAN
WN6 9BH
If you have any questions regarding our return policy please contact us at [email protected]
JEWELLERY IS NON RETURNABLE FOR HEALTH AND HYGIENE REASONS
FAULTY ITEM?
We are very sorry you have received an item which is faulty. Please contact us and we will help to rectify this as soon as possible.